Our Guarantee
Matcha Samurai Product Guarantee
At Matcha Samurai, we stand behind the quality of our matcha. If you purchase a 60g Matcha Samurai matcha bag and are not satisfied with the product, you may request a refund of the matcha product price under the conditions outlined below.
This guarantee allows customers to try our matcha with confidence.
Eligible Products
The Matcha Samurai Product Guarantee applies to:
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Individual 60g matcha bags
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Bundles that include 60g matcha bags
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Starter kits, however the guarantee applies only to the matcha product included in the kit
Exclusions
The guarantee does not apply to:
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Accessories (including whisks, bowls, scoops, or other tools)
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Non-matcha products
For purchases that include accessories or tools, the guarantee applies only to the matcha product itself.
Conditions
To request a refund under this guarantee:
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Customers must contact Matcha Samurai and state the reason for the refund request.
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Customers may be asked to provide photo evidence of the product.
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Refunds apply to the matcha product price only and do not include shipping costs.
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Matcha Samurai reserves the right to review and verify purchase details before issuing a refund.
For bundles or starter kits, refunds will apply only to the value of the matcha product included in the purchase, not to accessories or tools.
How to Request a Refund
Customers wishing to request a refund under the Product Guarantee should contact:
Please include:
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Your order number
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A brief explanation of the reason for the refund request
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Any photos requested to verify the product
Once reviewed, Matcha Samurai will confirm whether the request meets the conditions of the guarantee.